Avertissement / Disclaimer

Our aim is to guarantee customer satisfaction in 100% of cases.

We invite you to take the time to learn more about our commitments, our values and our products, so that you can make a purchase with confidence and avoid the need for a return. It's better for us, for you and for the environment.

Despite every effort to ensure quality on our part, as well as on the part of our suppliers, the latter (factories, logisticians and carriers) reserve the contractual right to 2% error in order volumes.

In this case, if you encounter a problem with your order (broken product, package never arrived, lost package, wrong product received or any other case), please contact us via our contact page so that we can provide you with the best possible support and satisfaction.

Commitment of Vernixa®

At Vernixa®, we're dedicated to promoting sustainable living. By choosing to participate in our donation program, you're helping us make a significant difference to our planet and our community.

Ecological Return Policy

Our commitment to the environment and the community is at the heart of our return policy. If you're not entirely satisfied with your purchase, we offer you a more ecological and supportive alternative: donate your products in exchange for a voucher, in addition to the traditional return. The choice is yours.

Reflection period

You have 14 days after your purchase to decide whether the product is suitable for you. After this period, we cannot offer refunds or exchanges (donation or traditional policy).

Product Condition for Return

In order to participate in our donation program or be returned for a traditional return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

Sale or promotional items (if applicable)

Sale or promotional items are not eligible for traditional refunds, but can be included in our donation program.

Exclusions

Certain types of products are not eligible for donation or return, notably perishables, intimate products or sanitary products.

Other non-returnable items :

• Gift cards
• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

In some cases, only partial reimbursements are granted: (where applicable)

• Any item that is not in its original condition, is damaged or is missing parts for any reason not due to an error on our part.

Exchanges (if any)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, use the return process (donation or traditional) that suits you. The procedures are detailed below.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be credited to your Vernixa.com customer account.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned their gift.

Shipping

For donations (donation process), no shipping is required. We encourage you to find a local organization to maximize the positive impact and reduce the carbon footprint.

In the case of a "Traditional" refund process, to return your product, you must send it to the address that will be communicated to you by our customer service department.

You are responsible for shipping costs related to the return of your item. They are non-refundable. If you receive a refund, and a prepaid return slip, the return shipping cost will be deducted.

Depending on where you live, the time taken to receive your exchanged product may vary.

If you are shipping an item worth more than 75 €, we ask you to use a tracking service and to insure your shipment. We do not guarantee that we will receive the returned item (the service being offered by delivery companies external to Vernixa.com).

2 ways to request a return/refund: Donation or Traditional.

Donation process (recommended by 8 out of 10 people)

Instead of returning the product, we encourage you to donate it to a local charity (e.g. neighborhood association, childcare center, recycling center, crèche, etc.) or to a person in need. This approach supports our commitment to waste reduction and community support.

Ask for signed proof of donation (receipt, voucher, attestation on plain paper, deposit slip), which you will need for reimbursement.

How to proceed

From the My Orders menu, select the order concerned, then choose the "Returns/Refunds" option, then select "I make a donation for my return".

After your donation, return with a legible photo or scan of your receipt on the order page to finalize your return.

Cash on delivery (where applicable)

In exchange for your gesture of solidarity, we will offer you a credit (reusable voucher) on our site equivalent to the amount of your purchase. and a committed loyalty bonus giving you access to our VIP club. To do so, send us proof of donation (photo or receipt) via the "Return Tracking" page of your order.

Traditional Return Process

If you would like a return and then a traditional refund, we are here to satisfy you.

How to proceed

From the My Orders menu, select the order concerned, then choose the "Returns/Refunds" option, then select "I do not wish to make a donation, I request a return for refund".

In the return form, please indicate the reason for your return and fill in the requested information. Your request will be taken into account instantly and processed within 4 working days.

You will then receive a return address to which you must send the product(s) concerned.

You are responsible for return shipping costs, as well as carrier insurance if the value of the return exceeds €75.

Traditional refund process (if applicable)

Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund is processed and your original credit card or payment method is automatically credited within 8 working days (depending on the bank).

If your return is rejected due to non-compliance with the return conditions indicated in this document, you may request that your items be reshipped. at your own expense or request disposal. If you do not inform us, we will dispose of the items concerned after 30 calendar days.

Delayed or missing refunds (if any)

If you have not received a refund within 2 weeks of our confirmation, please check your bank account first.
Then contact your credit card issuer, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you've taken all these steps and still haven't received your refund, please contact us via our contact page.