Last update: April 27, 2024
Thank you for shopping at Vernixa.com. We offer delivery to many countries around the world, supported by our trusted suppliers, La Poste, DHL and Mondial Relay. This policy describes the terms and conditions related to our delivery process to ensure a clear and satisfying experience for you.
General information
All orders are subject to product availability. If an item in your order is unavailable, we will ship the products as soon as the missing item is available in stock. It may happen that we accept your order but subsequently discover that we cannot supply the product ordered. In this case, we will contact you within 8 working days to inform you and offer you a refund or an alternative product.
Place of delivery
The items offered on our website are available for delivery in the countries worldwide supported by our delivery service providers. Please check at the delivery stage of your shopping cart if we can deliver to your country.
Delivery times
An estimated delivery time will be provided once your order has been placed. Delivery times are estimates and start from the shipping date, not the order date. These times are to be used as a guide only and are subject to acceptance and approval of your order.
- Domestic (France): Typically between 2 and 3 working days.
- Europe (Zone 1: typically between 5 and 7 working days): Belgium, Germany, Netherlands, Luxembourg.
- Europe (Zone 2: typically between 5 and 7 working days): Austria, United Kingdom, Spain (excluding zone 4), Portugal (excluding specific territories), Ireland, Italy
- Europe (Zone 3: typically between 8 and 12 working days): Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden
- Europe (Zone 4: typically between 8 and 10 working days): Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania
- International: Typically between 14 and 30 working days, depending on your location and the efficiency of your local postal service.
Please note that delivery delays may occur from time to time.
Delivery costs
Delivery costs depend on the weight of your order and the delivery method, and are based on DHL, La Poste and Mondial Relay rates. To find out how much your order will cost, simply add the items you wish to purchase to your basket and proceed to the checkout page. Delivery charges will be displayed on the payment page.
Order tracking
You can track the progress of your order by checking the follow-up emails we send, or by consulting your account on our website. As a last resort, if you have any questions regarding your order, please contact our customer service department via our contact page.
Taxes and Duties
Your order may be subject to import duties and taxes, which are imposed once the shipment reaches your country. BELAGE CARE SAS; owner of Vernixa.com; and its subsidiaries are not responsible for these charges if they are applied and they remain your responsibility. We recommend that you contact your local customs office for further information.
Damage
BELAGE CARE SAS; owner of Vernixa.com; and its subsidiaries are not responsible for products damaged or lost during shipping. If you receive your order damaged, please contact the carrier to file a claim. Please retain all packing materials and damaged goods before filing a claim.
Return Policy
Our Returns Policy provides detailed information on the options and procedures for returning your order. This policy is available on the Vernixa Return Policy page.
Contact us
If you have any questions about this delivery policy, please contact us via the Vernixa contact page.
